We have gathered a few of our client successes and how our partnerships have changed the way our clients do business for the better.
This is an opportunity for you to analyze the results of Coastal Outsourced Solutions’ partnerships and begin to understand how Coastal can help your institution.
“Premier Source Credit Union was looking for a customer oriented solution in the default servicing area. Coastal Outsourced Solutions has provided the services we need with a customer first attitude. They treat our members the way we would want to be treated as individuals and they are a great representation of us as a customer facing arm of our organization. The staff is knowledgeable, helpful and we are happy to have them as a partner to our credit union.
Since Coastal has taken over our default servicing, we have seen positive results in our delinquency trending and we look forward to a long standing partnership for years to come.”
– Bonnie Raymond, CEO, Premier Source Credit Union.
“Our credit union made the decision to partner with Coastal Outsourced Solutions for our active collections needs. This decision was based on the fact that as a CUSO, Coastal’ s top priorities include the regulatory compliance adherence and member care of their client credit unions. Since beginning our partnership nearly a year ago, we have been delighted with the results. Our Coastal team has become a seamless and natural part of our collections operation. During this period our institution has experienced significant loan asset growth while seeing our reported delinquencies decrease by nearly 30%*. We recently made the decision to also partner with Coastal for our post charge off recovery needs and look forward to the continuation of this relationship.”
-Denise Wong, Vice President Lending, New England Teamsters Federal Credit Union